October 20-23, 2020

Virtual

11 a.m.-4:30 p.m. EDT

Meet Our Keynote Speakers

Jim Hoefflin

President, CBORD

Session: Opening Session: The Great Reset

Tuesday 10/20 at 11:00 a.m. to 11:30 a.m.

Jon Allen

Associate Vice President and Chief Information Officer, Baylor University

Session: The Future of Technology in Higher Education

Wednesday 10/21 at 11:00 a.m. to 11:30 a.m.

Kevin Vos

Senior Director of Hospitality Support Services for Spectrum Health

Session: Innovation in Healthcare Today and Beyond

Thursday 10/22 at 11:00 a.m. to 11:30 a.m.

A 2020 Virtual Customer Event!

Join us for this brand-new, virtual event, October 20 – 23, 2020.

This exciting event will include a mix of thought leadership sessions, product updates and panel discussions presented by CBORD experts, CBORD customers, and CBORD partners.

Registration is free, open to all CBORD customers.

Our 2020 Excellence Award Nominees!

Award winners will be announced at CBORD Connect

ONE CBORD

JPS Health Network

Fort Worth, TX

University of Vermont

Burlington, VT

Vanderbilt University

Nashville, TN

Indiana University Dining for

their Emergency Meals Project

Bloomington, IN

The University of Rhode Island

Kingston, RI

Miami University

Oxford, OH

ABOVE & BEYOND

Todd Taylor, Carolina Card System Administrator, University of South Carolina

Sally McCray, Director Dietetics and Food Services, Mater Health

Susan Dayton, Manager of Computing and Recruiting Resources, University of Missouri - Columbia

David Angel, Associate Director Campus Card Operations/MavExpress, University of Texas at Arlington

Bill Strickland, Director of Operational Services, University of Tennessee

Diet Office Team, St. Michael’s Hospital

Odyssey Implementation Team, Brandeis University

Rebecca Estey, Coordinator of Dining/Access Control Systems, The University of Rhode Island

Keith Curtachio, Director of Information Technology, FSA University at Buffalo

Sue-Ellen Brogden, Senior Systems Analyst, WellStar Health

VISIONARY

Tucson Medical Center

Tucson, AZ

University of Vermont

Burlington, VT

The University of Rhode Island

Kingston, RI

The Prince Charles Hospital

Brisbane, QLD

Dayton Children’s Hospital

Dayton, OH

Rider Dining at Rider University

Lawrenceville, NJ

University of California San Diego Health System

San Diego, CA

View Our Schedule

  • Tuesday, October 20
  • Wednesday, October 21
  • Thursday, October 22
  • Friday, October 23
Tuesday, October 20
AUDITORIUM 1
AUDITORIUM 2
11:00 AM - 11:30 AM

Opening Session: The Great Reset

Jim Hoefflin, President, CBORD

Opening Session: The Great Reset

Jim Hoefflin, President, CBORD

11:30 AM - 12:30 PM

Contactless Campus: The Case for Mobile Credentials

Presented by Allegion

Moderator: Read Winkelman

Session Description

Is it time for you to transition to a contactless, mobile ID card? Your students already want it, so what’s holding you back? Join our session to learn how why you should make the jump to contactless credentials. We’ll be joined by mobile credential customers who implemented this technology last year and learn how it’s impacted the student experience on their campuses and reopening plans under a new normal.

Patient Foodservice Solutions Update

Presented by: Heather Whitehouse, Sarah Myers, Jennifer Singh

Moderator: Dawn Kelly

Session Description

Are you a CBORD customer who currently benefits from CBORD’s patient foodservice solutions? Or, perhaps you’re looking to add these solutions at your hospital. Well this session is for you! Tune in for your inside look into CBORD’s 2020 initiatives and take a deep dive into some of the features and enhancements our patient foodservice team has released this year.

1:15 PM - 2:15 PM

Integrated Security Solutions Update

Presented by Dave Beckwith, Ryan Wagner, Wes Urban

Moderator: Michael Scalise

Session Description

This session is intended for CBORD customers who either already benefit from CBORD’s integrated security solutions or are looking to migrate functionality from disparate campus systems over to CBORD. The session will include a high-level overview of CBORD’s extensive integrated security platform with updates over the past year, while also focusing on a few recent enhancements as part of our COVID-related safe and healthy campus initiatives.

Transformative Solutions to Deliver Exceptional Experiences

Presented by Oracle

Moderator: Jenni Hawkins

Session Description

“Cloud” has been in the forefront of technology discussions for many years. This session will point out how having a cloud point-of-sale solution can deliver to the rapid changes taking place in our industry. Oracle MICROS Simphony platform adapts to change efficiently so operators can focus on operational excellence. This session will be tailored to the Healthcare audience.

2:30 PM - 3:30 PM

Contactless Campus: The Remote ID Issuance Experience

Presented by Entrust

Moderator: Steve Swingler

Session Description

Higher Ed administrators are rapidly working to adapt campus life to the COVID-19 pandemic. Adding flexibility, simplification and a touchless experience to every student onboarding process is crucial, including student ID cards. This session will feature a panel that will discuss how now is the perfect time to pivot and move to a true contactless ID issuance experience, from online photo submission to validating the photo and producing the card to delivering the card to the student.

Socially Safe Foodservice: Automated Food Labeling

Presented by NCCO/DateCodeGenie

Moderator: Joie Schoonover

Session Description

The global pandemic has accelerated certain trends in dining, pushing operations beyond traditional cafeteria models. Grab-and-go food packaging, meal delivery and pick-up/take-out options are more in demand than ever before. Learn about labeling techniques that will help you stay ahead of the curve and experience a system demo that quickly & easily changes label designs, manages multiple facilities and integrates CBORD nutritional data seamlessly.

3:45 PM - 4:45 PM

CS Gold Product Update, Part I

Presented by Tami Stalnaker, Steve Swingler

Moderator: Michael Scalise

Session Description

This CBORD Connect session is for CS Gold customers who want to learn more about what’s new in 2020 and what’s coming next.

Trends in Patient Foodservice and Future Look

Presented by Heather Whitehouse, Sarah Myers, Jennifer Singh

Moderator: Dawn Kelly

Session Description

We create software that follows the latest trends and adapts to customers’ needs. Join this session to review some of the capabilities that have been part of our ongoing creation of patient foodservice solutions in the NetMenu platform architecture. We’ll take a look at the upcoming roadmap for 2021 and focus more closely on both upcoming CBORD Patient enhancements and learn more about Tray Logistics, a brand new product launching soon! With our customers at the center of all we do, we’ll conclude with a look at the Aha! Ideas portal and ideas submitted from customers that were turned into enhancements for everyone to enjoy.

Wednesday, October 21
AUDITORIUM 1
AUDITORIUM 2
11:00 AM - 11:30 AM

The Future of Technology in Higher Education

Jon Allen, Associate Vice President and Chief

Information Officer, Baylor University

11:30 AM - 12:30 PM

Odyssey Product Update

Presented by Chris Lockwood, Moderator: Kelly Gunio

Session Description

Our Odyssey product update is focused toward existing Odyssey PCS customers or those looking to transition to the platform in the near future. We’ll discuss Odyssey Direct as a hosted system and the benefits of the Web Sales and Activities modules. Topics will also include a look back at the previous year’s features as well as our exciting solutions to come!

1:15 PM - 2:15 PM

Contactless Campus: The Path to Mobile Credentials

Presented by HID

Moderator: Holly Metcalf

Session Description

As we enter a new era in campus safety and security, having a “how to” guide on moving students from plastic campus IDs to mobile credentials is imperative. Learn more about why it’s important and where to start, including investment planning, considerations, preparation and technology needed. Hear from Clemson University and Vanderbilt University about their distinct paths to mobile credentials, what they learned in the process, and how you can build on their successes at your own campus

Patient Foodservice: The Path to Hosted Solutions

Presented by Heather Whitehouse, Sarah Myers, Jennifer Singh

Moderator: JJ Briggs

Session Description

Migrating food and nutrition services to the cloud offers a host of benefits. This session is intended for CBORD healthcare customers who have an interest in learning more about our web-based enterprise platform, NetMenu. We will review the shift in health systems to enterprise platforms and highlight multiple benefits and options for starting new or transitioning to: CBORD-hosted, on-premise (private cloud), or a hybrid solution.

2:30 PM - 3:30 PM

Housing Product Update

Presented by Sarah Hardy

Moderator: Kelly Gunio

Session Description

Product management and implementation will review updates from the last year and show off the upcoming enhancements to ResCenter and the GET mobile app.

Transformative Solutions to Deliver Exceptional Experiences

Presented by Oracle

Moderator: Jenni Hawkins

Session Description

“Cloud” has been in the forefront of technology discussions for many years. This session will point out how having a cloud point-of-sale solution can deliver to the rapid changes taking place in our industry. Oracle MICROS Simphony platform adapts to change efficiently so operators can focus on operational excellence. This session will be tailored to the Higher Education audience.

3:45 PM - 4:45 PM

Integrated Security: The Role of Video

Presented by Qognify

Moderator: Don Simmons

Session Description

Today, more than ever, video is becoming the most critical element inside the security control room. Having an integrated security platform that includes resilient video management is critical to keeping response time to an incident as short as possible. It’s key to know what’s happening where and to resolve the situation efficiently. In this session, we'll discuss the redundancy of video recording for uninterrupted feed, advanced geo-positioned maps and how they help you locate and assess an event within seconds, incident management, and video analytics.

Socially Safe Foodservice: Contactless Kiosks

Presented by NEXTEP Systems, a Global Payments Company

Moderator: Larry Delaney

Session Description

How do you keep your students safe? How can you keep them coming back? Join NEXTEP for a summary of the current and future challenges you are facing and learn ways to thrive in this ever-changing world leveraging food ordering technology. Contactless kiosks deliver safe ordering solutions that scale with your organization.

Thursday, October 22
AUDITORIUM 1
AUDITORIUM 2
11:00 AM - 11:30 AM

Innovation in Healthcare Today and Beyond

Kevin Vos, Senior Director in Hospitality Support

Services, Spectrum Health

11:30 AM - 12:30 PM

Food Production Solutions Update - Fusion/NetMenu/FSS

Presented by Heather Whitehouse, Megan Patterson, Vicky

Tomlinson, Moderator: Dawn Kelly

Session Description

This session is intended for CBORD customers who either benefit from CBORD’s back-of-house foodservice solutions (FSS, Fusion, or NetMenu) or are looking to add them. The session will include a look at the themes of 2020 and take a deep dive into some of the features and enhancements that the foodservice management team has released this year.

1:15 PM - 2:15 PM

Contactless Campus: Streamlining the Card Issuance Process

Presented by HID

Moderator: Holly Metcalf

Session Description

We are all being faced with new challenges as we make our way through the new era of work, and the student onboarding processes is not immune to these struggles. For many, the on-boarding process was complex, time consuming, and fraught with several manual processes prior to the pandemic, but now those minor struggles have been magnified due to remote working and social distancing. In this session, we will share how the HID FARGO Connect cloud-based card personalization in partnership with CBORD is leveling up the card issuance process, improving the day one experience for new and incoming students in this new era of work.

Socially Safe Foodservice: Remote Ordering & Robotic Delivery

Presented by Starship

Moderator: Sami Takkiedine

2:30 PM - 3:30 PM

Commerce Solutions Update

Presented by Rob Wakelee, Sami Takieddine, Phil Mazarakis

Moderator: Michael Scalise

Session Description

This session is intended for CBORD customers who either already benefit from CBORD’s card system/commerce solutions or are looking to add a commerce program or partnering solution. The session will include a high-level overview of CBORD’s extensive commerce platform along with updates over the past year, while also focusing on a few recent enhancements as part of our COVID-related safe and healthy initiatives.

3:45 PM - 4:45 PM

Integrated Security: Power Management in Access Control

Presented by Altronix

Moderator: Jason Miller

Session Description

What is the true cost to service and maintain your mission critical access control and video surveillance systems on campus? How can you respond faster to system service needs, improve efficiency and system reliability, and lower the total cost of ownership of your mission critical security systems? Join Altronix for a panel discussion covering Linq Technology – the solution to monitor, control and report power and diagnostics across your network. Leverage predictive maintenance, respond faster, increase system reliability, and lower your TCO for systems designed to protect people and assets.

Point of Sale: Secure, Integrated Payment Processing

Presented by Shift4

Moderator: Jennifer Gustafson

Session Description

Shift4’s end-to-end payment solution includes everything you need to process secure payments at the lowest total cost. Their payment ecosystem combines PCI-validated P2PE, secure payment gateway, free EMV devices, business intelligence tools, mobile payments, and more — all seamlessly integrated into your existing POS or PMS software. Not only that, having a single source for all your payments needs can drastically reduce the time and costs of implementation and deployment.

Friday, October 23
AUDITORIUM 1
AUDITORIUM 2
11:00 AM - 11:30 AM

Accessibility of CBORD Solutions

Presented by Mike Silverman Moderator: Michael Scalise

Session Description

This session is intended for all CBORD customers and will include an overview of CBORD’s unique, yet comprehensive approach to accessibility and the steps CBORD takes to ensure our solutions are accessible. In addition, attendees will learn about the importance of accessibility reports (VPATs).


11:30 AM - 12:30 PM

CS Gold Hosted & Other Customer Ideas

Presented by Tami Stalnaker & Steve Swingler

Moderator: Michael Scalise

Session Description

We start this CBORD Connect session with an introduction to CS Gold Hosted. Next, we dive into the Ideas Portal to learn more about how it works and why it’s important.

Foodservice Solutions for Senior Living

Presented by Heather Whitehouse

Moderator: Dawn Kelly

Session Description

This session is intended for CBORD-Horizon customers who either benefit from CBORD’s resident dining solutions (NetMenu or GeriMenu) or are looking to add them at their community. The session will review some of the highlights and benefits of our resident ordering and multisite management platform for all levels of care. It will also take a high-level look at the upcoming roadmap and focus for 2021.

1:15 PM - 2:15 PM

POS Solutions Update

Presented by Greg McEver Moderator: Kelly Gunio

Session Description

Our point of sale presentation will take a look into the current social restrictions that are affecting our users today and how to provide an outstanding experience to patrons by utilizing multiple checkout options. We will also look into exciting product updates with Oracle MICROS, discussing a new partnership with NEXTEP Systems, and provide a preview into our future development of the CBORD Point of Sale Management Layer.

2:30 PM - 3:30 PM

Technology Corner

Presented by Leo Umanskiy

Moderator: Jim Hoefflin

Session Description

Learn about going to the cloud and get your pressing questions answered! Join CBORD’s IT and development leaders from all areas for an interactive session on CBORD technology and solutions.

Resident Services Solutions for Senior Living

Presented by Francisco Carbonell

Moderator: JJ Briggs

Session Description

This session is intended for Horizon and CBORD customers who either already benefit from Horizon POS system or Micros/Odyssey solutions or are looking to add a food ordering solution in the independent living level of care. The session will include a high-level overview of CBORD’s extensive ordering platform along with updates over the past year. We will also focus on a few recent enhancements as part of our COVID-related safe and healthy initiatives.


Navigating the Virtual Space

VIRTUAL LOBBY

The virtual lobby is the hub of the event and will allow you to easily navigate the venue and access the conferences features and sessions.

AUDITORIUM

Choose between Auditorium 1 and Auditorium 2 to view  sessions led by experts in the field.  Each session has a live Q&A chat room component where we will be answering your questions at the end of the session.

SESSIONS

Choose the topics and sessions that you want to attend. It is up to you to decide which sessions interest you in a given time block and to attend those sessions as desired.

TECHNICAL SUPPORT

Questions? Need technical help? Get 24/7 support during the conference.

INFORMATION DESK

Gain general information on the virtual conference, exhibitors, presenters, and sessions.

Thank You to Our Sponsors!

SPONSORING PARTNERS


SUPPORTING PARTNERS


CONTRIBUTING PARTNERS


Frequently Asked Questions

How does the registration process work?


ANSWER:

Simply register for the virtual event by clicking the Register Now button at the top of the page. Then, follow the instructions to fill out the form with the  requested information. 24 hours prior to the event start date, you will receive an email with instructions on how to create your own profile, login, and password for the virtual platform where you will access our Virtual Event.

What to expect?


ANSWER:

The event is being held as a live broadcast. You’ll be able to see us and hear us but we can’t see you or hear you. There will be instructions for each session explaining how the “console” works. We hope to make the sessions as interactive as possible and will be holding polls during the session in the form of chat boxes.

How do I access the event on the day of?


ANSWER:

On the morning of the event, you will receive a reminder email that will contain a link to the login page where you will access the event using your info and enter the virtual lobby. You can also access the login page here by clicking the button that will be placed at the top of the page. If you need help logging in, simply click on the Get Help button and we will get you fixed up right away.

Do I have to download anything to attend?


ANSWER:

No downloads are necessary. You will just click the link that is provided in your confirmation email.

What is the cost to attend?


ANSWER:

CBORD Connect is 100% free to attend for all CBORD customers. While the event is free, all attendees must register using a work email address. Emails with the domain of gmail, yahoo, hotmail, live, etc. will not be allowed to register.

What time zone will the event be in?


ANSWER:

All listed times are in Eastern Time. We have made considerations in scheduling our programming to serve the needs of our broad, globally-based audience as much as possible.

Do sessions have a capacity?


ANSWER:

 No.

Will sessions be available on-demand?


ANSWER:

Yes, on-demand sessions will be available after the conference has been completed.

What if both sessions scheduled during the same time slot are topics I'm interested in?


ANSWER:

We have tried to accommodate our customers attending CBORD Connect by scheduling simultaneous sessions for different audiences when possible. However, we realize that many of our customers wear multiple hats and would like to attend both sessions. All sessions will be available on demand on-demand following the conference, so you will be able to access any sessions you missed during the live broadcast.

Contact Us!

GET IN TOUCH

Amy Tracy

Event Manager

607.330.7553

Donielle Smith Flynn

Manager, Tradeshows and Events

800.741.7100 Ext. 3208

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