Jim Hoefflin
President, CBORD
Session: Opening Session: The Great Reset
Tuesday 10/20 at 11:00 a.m. to 11:30 a.m.
Jon Allen
Associate Vice President and Chief Information Officer, Baylor University
Session: The Future of Technology in Higher Education
Wednesday 10/21 at 11:00 a.m. to 11:30 a.m.
Kevin Vos
Senior Director of Hospitality Support Services for Spectrum Health
Session: Innovation in Healthcare Today and Beyond
Thursday 10/22 at 11:00 a.m. to 11:30 a.m.
Join us for this brand-new, virtual event, October 20 – 23, 2020.
This exciting event will include a mix of thought leadership sessions, product updates and panel discussions presented by CBORD experts, CBORD customers, and CBORD partners.
Registration is free, open to all CBORD customers.
Our 2020 Excellence Award Nominees!
Award winners will be announced at CBORD Connect
ONE CBORD
AUDITORIUM 1 | AUDITORIUM 2 | |
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11:00 AM – 11:30 AM | Opening Session: The Great Reset Jim Hoefflin, President, CBORD | Opening Session: The Great Reset Jim Hoefflin, President, CBORD |
11:30 AM – 12:30 PM | Contactless Campus: The Case for Mobile Credentials Presented by Allegion Moderator: Read Winkelman Session Description Is it time for you to transition to a contactless, mobile ID card? Your students already want it, so what’s holding you back? Join our session to learn how why you should make the jump to contactless credentials. We’ll be joined by mobile credential customers who implemented this technology last year and learn how it’s impacted the student experience on their campuses and reopening plans under a new normal. | Patient Foodservice Solutions Update Presented by: Heather Whitehouse, Sarah Myers, Jennifer Singh Moderator: Dawn Kelly Session Description Are you a CBORD customer who currently benefits from CBORD’s patient foodservice solutions? Or, perhaps you’re looking to add these solutions at your hospital. Well this session is for you! Tune in for your inside look into CBORD’s 2020 initiatives and take a deep dive into some of the features and enhancements our patient foodservice team has released this year. |
1:15 PM – 2:15 PM | Integrated Security Solutions Update
Presented by Dave Beckwith, Ryan Wagner, Wes Urban Moderator: Michael Scalise Session Description This session is intended for CBORD customers who either already benefit from CBORD’s integrated security solutions or are looking to migrate functionality from disparate campus systems over to CBORD. The session will include a high-level overview of CBORD’s extensive integrated security platform with updates over the past year, while also focusing on a few recent enhancements as part of our COVID-related safe and healthy campus initiatives. | Transformative Solutions to Deliver Exceptional Experiences Presented by Oracle Moderator: Jenni Hawkins Session Description “Cloud” has been in the forefront of technology discussions for many years. This session will point out how having a cloud point-of-sale solution can deliver to the rapid changes taking place in our industry. Oracle MICROS Simphony platform adapts to change efficiently so operators can focus on operational excellence. This session will be tailored to the Healthcare audience. |
2:30 PM – 3:30 PM | Contactless Campus: The Remote ID Issuance Experience Presented by Entrust Moderator: Steve Swingler Session Description Higher Ed administrators are rapidly working to adapt campus life to the COVID-19 pandemic. Adding flexibility, simplification and a touchless experience to every student onboarding process is crucial, including student ID cards. This session will feature a panel that will discuss how now is the perfect time to pivot and move to a true contactless ID issuance experience, from online photo submission to validating the photo and producing the card to delivering the card to the student. | Socially Safe Foodservice: Automated Food Labeling Presented by NCCO/DateCodeGenie Moderator: Joie Schoonover Session Description The global pandemic has accelerated certain trends in dining, pushing operations beyond traditional cafeteria models. Grab-and-go food packaging, meal delivery and pick-up/take-out options are more in demand than ever before. Learn about labeling techniques that will help you stay ahead of the curve and experience a system demo that quickly & easily changes label designs, manages multiple facilities and integrates CBORD nutritional data seamlessly. |
3:45 PM – 4:45 PM | CS Gold Product Update, Part I Presented by Tami Stalnaker, Steve Swingler Moderator: Michael Scalise
Session Description This CBORD Connect session is for CS Gold customers who want to learn more about what’s new in 2020 and what’s coming next. | Trends in Patient Foodservice and Future Look Presented by Heather Whitehouse, Sarah Myers, Jennifer Singh Moderator: Dawn Kelly Session Description We create software that follows the latest trends and adapts to customers’ needs. Join this session to review some of the capabilities that have been part of our ongoing creation of patient foodservice solutions in the NetMenu platform architecture. We’ll take a look at the upcoming roadmap for 2021 and focus more closely on both upcoming CBORD Patient enhancements and learn more about Tray Logistics, a brand new product launching soon! With our customers at the center of all we do, we’ll conclude with a look at the Aha! Ideas portal and ideas submitted from customers that were turned into enhancements for everyone to enjoy. |
AUDITORIUM 1 | AUDITORIUM 2 | |
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11:00 AM – 11:30 AM | The Future of Technology in Higher Education Jon Allen, Associate Vice President and Chief |
Information Officer, Baylor University |
11:30 AM – 12:30 PM | Odyssey Product Update Presented by Chris Lockwood, Moderator: Kelly Gunio Session Description Our Odyssey product update is focused toward existing Odyssey PCS customers or those looking to transition to the platform in the near future. We’ll discuss Odyssey Direct as a hosted system and the benefits of the Web Sales and Activities modules. Topics will also include a look back at the previous year’s features as well as our exciting solutions to come! | |
1:15 PM – 2:15 PM | Contactless Campus: The Path to Mobile Credentials Presented by HID Moderator: Holly Metcalf Session Description As we enter a new era in campus safety and security, having a “how to” guide on moving students from plastic campus IDs to mobile credentials is imperative. Learn more about why it’s important and where to start, including investment planning, considerations, preparation and technology needed. Hear from Clemson University and Vanderbilt University about their distinct paths to mobile credentials, what they learned in the process, and how you can build on their successes at your own campus | Patient Foodservice: The Path to Hosted Solutions Presented by Heather Whitehouse, Sarah Myers, Jennifer Singh Moderator: JJ Briggs Session Description Migrating food and nutrition services to the cloud offers a host of benefits. This session is intended for CBORD healthcare customers who have an interest in learning more about our web-based enterprise platform, NetMenu. We will review the shift in health systems to enterprise platforms and highlight multiple benefits and options for starting new or transitioning to: CBORD-hosted, on-premise (private cloud), or a hybrid solution. |
2:30 PM – 3:30 PM | Housing Product Update
Presented by Sarah Hardy Moderator: Kelly Gunio Session Description Product management and implementation will review updates from the last year and show off the upcoming enhancements to ResCenter and the GET mobile app. | Transformative Solutions to Deliver Exceptional Experiences Presented by Oracle Moderator: Jenni Hawkins Session Description “Cloud” has been in the forefront of technology discussions for many years. This session will point out how having a cloud point-of-sale solution can deliver to the rapid changes taking place in our industry. Oracle MICROS Simphony platform adapts to change efficiently so operators can focus on operational excellence. This session will be tailored to the Higher Education audience. |
3:45 PM – 4:45 PM | Integrated Security: The Role of Video Presented by Qognify Moderator: Don Simmons
Session Description Today, more than ever, video is becoming the most critical element inside the security control room. Having an integrated security platform that includes resilient video management is critical to keeping response time to an incident as short as possible. It’s key to know what’s happening where and to resolve the situation efficiently. In this session, we’ll discuss the redundancy of video recording for uninterrupted feed, advanced geo-positioned maps and how they help you locate and assess an event within seconds, incident management, and video analytics. | Socially Safe Foodservice: Contactless Kiosks Presented by NEXTEP Systems, a Global Payments Company Moderator: Larry Delaney Session Description How do you keep your students safe? How can you keep them coming back? Join NEXTEP for a summary of the current and future challenges you are facing and learn ways to thrive in this ever-changing world leveraging food ordering technology. Contactless kiosks deliver safe ordering solutions that scale with your organization. |
AUDITORIUM 1 | AUDITORIUM 2 | |
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11:00 AM – 11:30 AM | Innovation in Healthcare Today and Beyond Kevin Vos, Senior Director in Hospitality Support |
Services, Spectrum Health |
11:30 AM – 12:30 PM | Food Production Solutions Update – Fusion/NetMenu/FSS Presented by Heather Whitehouse, Megan Patterson, Vicky Tomlinson, Moderator: Dawn Kelly Session Description This session is intended for CBORD customers who either benefit from CBORD’s back-of-house foodservice solutions (FSS, Fusion, or NetMenu) or are looking to add them. The session will include a look at the themes of 2020 and take a deep dive into some of the features and enhancements that the foodservice management team has released this year. | |
1:15 PM – 2:15 PM | Contactless Campus: Streamlining the Card Issuance Process Presented by HID Moderator: Holly Metcalf Session Description We are all being faced with new challenges as we make our way through the new era of work, and the student onboarding processes is not immune to these struggles. For many, the on-boarding process was complex, time consuming, and fraught with several manual processes prior to the pandemic, but now those minor struggles have been magnified due to remote working and social distancing. In this session, we will share how the HID FARGO Connect cloud-based card personalization in partnership with CBORD is leveling up the card issuance process, improving the day one experience for new and incoming students in this new era of work. | Socially Safe Foodservice: Remote Ordering & Robotic Delivery Presented by Starship Moderator: Sami Takkiedine |
2:30 PM – 3:30 PM | Commerce Solutions Update Presented by Rob Wakelee, Sami Takieddine, Phil Mazarakis Moderator: Michael Scalise Session Description This session is intended for CBORD customers who either already benefit from CBORD’s card system/commerce solutions or are looking to add a commerce program or partnering solution. The session will include a high-level overview of CBORD’s extensive commerce platform along with updates over the past year, while also focusing on a few recent enhancements as part of our COVID-related safe and healthy initiatives. | |
3:45 PM – 4:45 PM | Integrated Security: Power Management in Access Control Presented by Altronix Moderator: Jason Miller Session Description What is the true cost to service and maintain your mission critical access control and video surveillance systems on campus? How can you respond faster to system service needs, improve efficiency and system reliability, and lower the total cost of ownership of your mission critical security systems? Join Altronix for a panel discussion covering Linq Technology – the solution to monitor, control and report power and diagnostics across your network. Leverage predictive maintenance, respond faster, increase system reliability, and lower your TCO for systems designed to protect people and assets. | Point of Sale: Secure, Integrated Payment Processing Presented by Shift4 Moderator: Jennifer Gustafson Session Description Shift4’s end-to-end payment solution includes everything you need to process secure payments at the lowest total cost. Their payment ecosystem combines PCI-validated P2PE, secure payment gateway, free EMV devices, business intelligence tools, mobile payments, and more — all seamlessly integrated into your existing POS or PMS software. Not only that, having a single source for all your payments needs can drastically reduce the time and costs of implementation and deployment. |
VIRTUAL LOBBY
The virtual lobby is the hub of the event and will allow you to easily navigate the venue and access the conferences features and sessions.
AUDITORIUM
Choose between Auditorium 1 and Auditorium 2 to view sessions led by experts in the field. Each session has a live Q&A chat room component where we will be answering your questions at the end of the session.
SESSIONS
Choose the topics and sessions that you want to attend. It is up to you to decide which sessions interest you in a given time block and to attend those sessions as desired.
TECHNICAL SUPPORT
Questions? Need technical help? Get 24/7 support during the conference.
INFORMATION DESK
Gain general information on the virtual conference, exhibitors, presenters, and sessions.
Simply register for the virtual event by clicking the Register Now button at the top of the page. Then, follow the instructions to fill out the form with the requested information. 24 hours prior to the event start date, you will receive an email with instructions on how to create your own profile, login, and password for the virtual platform where you will access our Virtual Event.
The event is being held as a live broadcast. You’ll be able to see us and hear us but we can’t see you or hear you. There will be instructions for each session explaining how the “console” works. We hope to make the sessions as interactive as possible and will be holding polls during the session in the form of chat boxes.
On the morning of the event, you will receive a reminder email that will contain a link to the login page where you will access the event using your info and enter the virtual lobby. You can also access the login page here by clicking the button that will be placed at the top of the page. If you need help logging in, simply click on the Get Help button and we will get you fixed up right away.
No downloads are necessary. You will just click the link that is provided in your confirmation email.
CBORD Connect is 100% free to attend for all CBORD customers. While the event is free, all attendees must register using a work email address. Emails with the domain of gmail, yahoo, hotmail, live, etc. will not be allowed to register.
All listed times are in Eastern Time. We have made considerations in scheduling our programming to serve the needs of our broad, globally-based audience as much as possible.
No.
Yes, on-demand sessions will be available after the conference has been completed.
We have tried to accommodate our customers attending CBORD Connect by scheduling simultaneous sessions for different audiences when possible. However, we realize that many of our customers wear multiple hats and would like to attend both sessions. All sessions will be available on demand on-demand following the conference, so you will be able to access any sessions you missed during the live broadcast.
GET IN TOUCH
Amy Tracy
Event Manager
Donielle Smith Flynn
Manager, Tradeshows and Events
PLEASE FILL OUT THE FORM BELOW AND WE WILL REACH OUT TO YOU RIGHT AWAY!